Return Policy

Please pay HIGH attention to following:
Decorative Plumbing and Hardware products are different from general consumer goods.

Before ordering Aquaiaw plumbing products, please make sure you have checked all the product details

and consult professional contractors or plumbers whether the items are suitable for your bathrooms.

After all, once the items are installed, they are unable to be sold for a second time.

We highly recommend installation by professional contractors.

So, please send our shopping site to them to check, if you are uncertain about what our products like.
Thanks in advance!


Before returning your order(s), please kindly make sure:
1. Within 30 days after receipt of product(s).
2. The Product(s) is resalable. If product(s) has been installed, it is not resalable.
3. No scratch or defect (except original quality problems).
4. No missing part.
5. Products should be in original packing, means Aquaiaw brand color boxes or white/yellow boxes with Aquaiaw labels.


About return shipping cost:
1. If return is caused by quality or wrong item is sent to you, please take photos and send to:

After confirmation, we will send you returning label and undertake the shipping cost.
2. If return is not caused by quality, you will undertake the shipping cost.


When you get refund:
Within 5-7 business days, after we inspect the product(s) whether is resalable.




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